TERMS & CONDITIONS

The following Terms and Conditions do not affect your statutory rights and in all cases English law shall apply.

All prices are exclusive of postage and packageing, this will be calculated at 20% up to the value of £50.00 and added to the final invoice. Over the value of £50.00 postage and packaging is free.

We can deliver to addresses in the Irish Republic for a surcharge of £3 per item.

We do not deliver to any countries other than the U.K. and the Irish Republic at presant.

Runkels Crafts will endeavour to ensure all orders are fulfilled and delivered within the time frame specified. Should events outside our control prevent this, we will contact you by e-mail and inform you when you can expect the delivery to be made. If we are unable to fulfill your order, for any reason, a refund of all monies paid to date will be made to the credit/debit card used.

We will e-mail you with a confirmation of your order and the amount charged to your credit/debit card.
We hope you will be delighted with the gifts purchased on our website, but you do have the right to return any item to us for any reason providing it is returned to us within 14 days of the date of despatch and it remains in saleable condition. Simply print out and complete the returns form and return it together with the item to the address detailed on the form. We will refund the price of the item to the purchasers credit/debit card account.
It is your responsibility to ensure that the credit or debit card which you are using is your own, you are over 18 years of age and that sufficient funds are available to pay for the purchase.

Runkels Crafts reserves the right to decline any orders without explanation. Runkels Crafts is registered under the Data Protection Act and is legally bound by its codes and conditions.
SECURITY
Runkels Crafts understands that there is public concern about disclosing credit card details on-line and the possibility of subsequent fraud.

Our shopping site uses state-of the-art technology to ensure that your number is shielded from public view and takes place on a 'secure' part of our web site - protected by Secpay, a leading UK Payment Service Provider. Your personal details are specially 'coded' into encrypted information.
There is no other person or company apart from ourselves who can access your information. Only authorised staff access your details, and this information is kept secret from the world wide web by a digital barrier called a 'firewall'.

If you aren't fully convinced that your transaction is safe then feel free to telephone or fax us and we will be pleased to take your order off-line. You can always visit a specialist delicatessen if you would like to make a transaction face-to-face. A list of stockists can be found on this web site.

We use Barclays Merchant Services to provide our online bank account, Secpay to encrypt your personal details and an experienced e-commerce agency to program the software to take care of our transactions.

PRIVACY

Our privacy policy ensures that your information is protected. We abide by the Data Protection Act 1998 in our data collection methods and are bound by its terms and conditions.

UAE OF YOUR DATA

1. Your information is used by ourselves only and NEVER shared or sold to any other third party.

2. The information we collect is used for ensuring that your order is accurately despatched and for internal marketing purposes only.

3. Apart from your address and delivery details, like most e-commerce operators, we collect browsing information, down to geographical location, times and your activity on our site. This software is widely used throughout the world by leading companies in order to improve your web surfing experience and to research into the most popular pages visited on our web site. Again, this information is never disclosed to anyone.

4. Only authorised personnel have access to your information. The access level is based on the individual's job description. For instance, it is only necessary for a despatch employee to know the order number and delivery address. Such employees are not given access to credit card numbers, personal addresses or telephone numbers.

5. Some shoppers prefer to register with us to speed up the ordering process. In such cases, a cookie (a file which allows this process to occur) is kept on your computer so that our web site program remembers who you are. Naturally, this information is kept at your request only and expires after 90 days.

DAMAGES POLICY

Should any of our products arrive in a damaged condition you must advise us by e-mail within three days, quoting your order reference number (this can be found in our confirmation e-mail). You then need to simply print out and complete the damages form provided below and return it, together with the damaged item to the address detailed on the form, ensuring that you obtain proof of posting. A refund will be made to the purchaser's credit/debit card account, providing the item is returned in the same packaging in which it was despatched and within seven working days of being received.
damages.pdf

RETURNS POLICY

If you are not completely satisfied with your purchase, you have the right to return any item to us for any reason. You simply need to print out and complete the returns form provided below and return it, together with the item to the address detailed on the form. A refund will be made to the purchaser's credit/debit card account, providing the item is returned within 14 days of the date of despatch and it remains in a saleable condition.
returns.pdf

CUSTOMER SERVICES

For all enquires please email: info@runkels-crafts.co.uk
If you prefer write to:

Runkels Crafts
Ivy Cottage
Quebec
Kirkoswald
Penrith
Cumbria
CA10 1DQ

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© Runkels Crafts 2002 - 2003